Sony PlayStation has been accused of misleading customers
ACCC has registered an evaluation case against PlayStation
The ACCC has registered an evaluation in Australia’s Federal Court from Sony Interactive Entertainment for producing deceptive representations to customers on the PlayStation Store and its own site. The problem pertains to Sony’s refund policy. The ACCC stated that Sony told customers if 14 days passed that it did not need to offer refunds. Lately, Sony’s refund policy was worse this past year, before improved. There wasn’t any way to receive a refund, even though exceptions were produced by PlayStation support. But Sony upgraded its policy to permit refunds.
Sony Europe gave false and misleading information.
“We all know that Sony Europe gave false and misleading information to their clients regarding their rights in connection with games offered through its PlayStation Store,” said ACCC Chair Rod Sims. “Consumer warranties don’t expire after an electronic product was downloaded since we allege Sony Europe informed customers, and refunds must be supplied in the shape of first payment unless a customer chooses to get it in store credit.
“Consumers who purchase digital goods online have the exact very same rights as they want at a physical store.”
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ACCC has announced that an investigation has been ordered into PlayStation misleading customers.
The official announcement in the ACCC notes under Australian Consumer Law, customers have the right to a refund, repair, or replacement when a product is faulty as it’s not of acceptable quality, or if its description is misleading in connection to the last item. Obviously, the issue here is that unless your match is broken, this can be a small grey location.
“Regardless of where on earth a company has its headquarters, even if it’s selling to Australian customers, the Australian Consumer Law employs,” added Mr. Sims.
The ACCC is looking for correctives, injunctions, declarations, penalties, as well as prices.
